Optiserv Consulting Pvt. Ltd. (“Optiserv Consulting”, “Optiserv”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit optiservconsulting.com, submit an enquiry or lead form, communicate with us, or use our recruitment, staffing, consulting, outsourcing, or related services.
By using our website or voluntarily submitting your information to us, you acknowledge the practices described in this Privacy Policy.
1. About Optiserv Consulting
Optiserv Consulting Pvt. Ltd. is a staffing and consulting company providing IT and non-IT recruitment, dedicated team, staffing, outsourcing, recruitment support, HR, and related business services.
Our services may be provided to businesses and clients in India and internationally.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide directly
This may include:
- Full name
- Business/company name
- Job title or designation
- Work email address
- Telephone/mobile number
- Country and location
- Company website
- Staffing or recruitment requirements
- Information about the services you are interested in
- Any other information you voluntarily provide through our website, enquiry forms, LinkedIn Lead Gen Forms, email, telephone, or other communications
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or campaign
- General website usage information
We may use cookies, analytics tools, advertising technologies, and similar technologies to understand website usage and improve our marketing and services.
3. Information Collected Through LinkedIn
If you submit your information through an Optiserv Consulting advertisement or Lead Gen Form on LinkedIn, LinkedIn may provide us with the information that you choose to submit.
This information may include your name, professional information, company information, email address, telephone number, and any other information you voluntarily provide through the form.
We use this information to:
- Respond to your enquiry;
- Understand your staffing or business requirements;
- Contact you regarding the services you requested;
- Arrange consultations or discussions;
- Provide information about relevant Optiserv Consulting services;
- Follow up regarding your enquiry; and
- Manage and evaluate our advertising campaigns and lead-generation activities.
LinkedIn may process your information separately under LinkedIn’s own privacy policy and terms.
4. How We Use Your Information
We may use personal information for the following purposes:
- To respond to enquiries and requests.
- To provide information about our staffing, recruitment, consulting, outsourcing, and related services.
- To understand your business and staffing requirements.
- To communicate with prospective and existing clients.
- To schedule meetings, consultations, interviews, or discussions.
- To provide proposals, quotations, and service information.
- To manage our business relationship with you.
- To improve our website, services, campaigns, and customer experience.
- To measure and analyse advertising and marketing performance.
- To maintain records of enquiries and communications.
- To prevent fraud, misuse, security incidents, and other unlawful activities.
- To comply with applicable laws, regulations, legal processes, and governmental requirements.
We will seek additional consent where required by applicable law for purposes that are not reasonably related to the purpose for which the information was originally collected.
5. Marketing Communications
Where permitted by applicable law and where you have provided the appropriate consent, we may contact you by email, telephone, messaging services, or other communication channels regarding our services, offers, business updates, events, or other relevant information.
You may request that we stop sending marketing communications at any time.
You can opt out by:
- Using an unsubscribe option included in a marketing email;
- Contacting us using the details provided below; or
- Informing our representative that you no longer wish to receive marketing communications.
Opting out of marketing communications will not prevent us from sending communications that are necessary for an existing business relationship or required by law.
6. Legal Basis for Processing
We process personal information only for lawful and appropriate purposes.
Depending on the circumstances, our processing may be based on:
- Your consent;
- Your request for information or services;
- Steps necessary to establish or manage a business relationship;
- Compliance with applicable legal obligations;
- Legitimate business purposes where permitted by applicable law; or
- Other lawful grounds available under applicable data-protection legislation.
Where consent is the basis for processing, you may withdraw your consent, subject to applicable law.
7. Sharing of Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.
These may include:
- Technology and hosting providers;
- CRM and customer-management platforms;
- Recruitment and staffing technology providers;
- Email and communication service providers;
- Analytics and advertising platforms;
- Professional advisers, consultants, auditors, and legal advisers;
- Service providers supporting our business operations; and
- Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law.
Where appropriate, we expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.
8. International Data Transfers
Because Optiserv Consulting works with clients and service providers internationally, personal information may be processed or stored in countries other than the country in which you are located.
Where required by applicable law, we will take appropriate measures for international transfers and protection of personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining business records, responding to enquiries, providing services, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
11. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, advertising technologies, and similar technologies.
These technologies may help us:
- Understand website traffic;
- Remember preferences;
- Improve website functionality;
- Measure advertising performance;
- Understand how visitors interact with our website; and
- Improve our marketing and services.
Where required by applicable law, we will request appropriate consent before using non-essential cookies or tracking technologies.
You may also be able to control cookies through your browser settings.
12. Third-Party Websites and Services
Our website and advertisements may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:
- Request information about how your personal information is processed;
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion or erasure of personal information where legally applicable;
- Withdraw consent where processing is based on consent;
- Request restriction or objection to certain processing;
- Opt out of certain marketing communications; and
- Lodge a complaint with the relevant data-protection authority where applicable.
Requests can be made using the contact details provided below.
We may need to verify your identity before processing certain requests.
14. Children’s Privacy
Our website and services are intended primarily for businesses and working professionals.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the beginning of this policy.
We encourage you to periodically review this page for the latest information about our privacy practices.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of communications, please contact us:
Optiserv Consulting Pvt. Ltd.
Website: https://optiservconsulting.com
Email: hr@optiservconsulting.com
For privacy-related requests, please include sufficient information to help us identify your enquiry and process your request.
By submitting your information through our website, LinkedIn Lead Gen Forms, or other enquiry forms, you acknowledge that you have read this Privacy Policy and understand how your information may be used as described above.